Delete Account & Associated Data
In compliance with Google Play Developer Policies and data protection regulations, Makkal Star Supermarket provides users with full control over their personal data. You can submit a deletion request through this web portal without needing to keep the mobile application installed.
1 How Account Deletion Works
When you request deletion of your account with Makkal Star Supermarket, your account is immediately queued for deactivation and removal. You can request deletion through any of the following channels:
- Directly via this Web Form: Enter your registered phone number below to submit a verified deletion request.
- Inside the Mobile App: Open the app, navigate to Profile > Settings > Delete Account, and confirm your action.
- Via Customer Support: Contact our support team via WhatsApp or email with your registered phone number.
2 Data That Will Be Permanently Deleted
The following data associated with your profile will be permanently purged from our active operational databases:
Personal Profile
Name, mobile phone number, email address, password hash, and profile details.
Saved Addresses
All delivery locations, pin codes, landmarks, and street address entries.
Active Sessions
Active mobile app login tokens, browser sessions, and shopping cart contents.
Push Notifications
Firebase Cloud Messaging (FCM) device push tokens and notification history.
3 Data Retained for Statutory Legal Compliance
Under Indian commercial regulations, accounting standards, and consumer protection laws, certain non-promotional transaction records must be retained:
Mandatory Statutory Retention (GST & Accounting)
Past order invoices and payment transaction records are retained for a statutory period of 7 years as required by the Central Goods and Services Tax (CGST) Act and Consumer Protection (E-Commerce) Rules, 2020.
These archived records are strictly preserved for official tax auditing and financial reconciliation. They are decoupled from any user profiles and will never be used for marketing, promotions, or profiling.
4 Processing Timeframe & Grace Period
Instant Deletion: If you are signed in on this browser or inside the mobile app, your account deactivation and data purging occur immediately upon confirmation.
Web Request Submissions: For guest submissions, our administrative security team verifies the request against the registered mobile number within 7 business days.
Cancellation Window: If you submitted a request by mistake and wish to cancel it, you can contact support within 7 days with your reference ticket ID to restore your account.
Submit Deletion Request
Please enter your registered mobile number so we can identify and delete your account.
Need Help or Have Questions?
If you have inquiries regarding our data protection policies or want to cancel a pending request, our customer privacy team is available:
Common Questions
Can I register again later?
Yes. You can create a fresh account anytime using the same mobile number after the deletion process completes.
What happens to active orders?
Orders currently in transit will be delivered before final profile purging.