Terms & Conditions

1 Acceptance of Terms & Eligibility

These Terms & Conditions ("Agreement") constitute a legally binding agreement between you ("Customer", "User", or "You") and Makkal Star Supermarket ("Store", "We", "Us", or "Our"), regarding your use of our online supermarket website, mobile platform, and doorstep delivery service.

By registering, browsing, or placing an order on our platform, you confirm that you are at least 18 years of age (or accessing under parental/guardian supervision) and possess the legal capacity to enter into binding transactions in accordance with the Indian Contract Act, 1872.

2 User Account & Security

To place orders, you may register an account using your mobile number and email address. You agree to:

• Provide truthful, accurate, current, and complete delivery and personal information.
• Maintain the confidentiality of your login credentials and immediately notify us of any unauthorized account activity.
• Accept full responsibility for all activities, purchases, and charges incurred under your account.

3 Products, Pricing & Fresh Produce Weight Variations

We make every effort to display accurate images, specifications, and prices for all grocery items, provisions, packaged foods, and household essentials. However:

• Fresh Vegetables & Fruits: Fresh produce items are subject to natural variation in shape, size, and weight during packing. The final billed price reflects the item weight packed within acceptable trade tolerances.
• MRP & Discounts: All prices are displayed in Indian Rupees (INR, ₹) inclusive of applicable taxes. Discounted prices are applicable only during promotional periods.
• Out of Stock & Substitutions: If a ordered product becomes unavailable before dispatch, we will notify you and offer either an equivalent brand substitution with your consent or an immediate refund for the missing item.

4 Ordering & Minimum Order Requirement

Our platform enforces a minimum order cart value of ₹200 to qualify for delivery. Orders below this value cannot be processed for delivery. Once you place an order, you will receive an immediate on-screen confirmation and an order tracking reference.

5 Payment Methods & Security

We provide multiple flexible and secure payment modes:

• Online Payments (Razorpay): Seamless payment via Unified Payments Interface (UPI - Google Pay, PhonePe, Paytm), Credit Cards, Debit Cards, and Internet Banking. Transactions are processed over 256-bit encrypted channels directly with our payment partner Razorpay.
• Cash on Delivery (COD): Payment in Indian currency notes or via on-the-spot UPI QR code upon physical delivery to our delivery executive. Exact change is appreciated.
• Payment Failures: In case of money deducted during an interrupted transaction, payment gateways automatically initiate reversal back to your bank account within standard banking cycles (typically 24 to 72 hours).

6 Delivery Terms & Timelines

• Coverage Area: Doorstep delivery is available within a radius of approximately 10 km from our physical retail supermarket.
• Delivery Schedule: Standard delivery operations run daily from 9:00 AM - 9:00 PM (All Days). Orders placed late in the evening may be scheduled for the first morning delivery slot.
• Delivery Charges: Orders of ₹500 or higher receive Free Delivery. Orders below this threshold incur a standard delivery fee of ₹40.
• Handover: The customer or an authorized recipient must be available at the address provided. If the recipient is unreachable after multiple attempts, the order may be returned to the store.

7 Cancellation, Return & Refund Rights

All cancellations, returns, and refunds are strictly governed by our detailed Refund & Cancellation Policy.

8 Prohibited Conduct

You agree not to:

• Use our platform for any fraudulent, illegal, or unauthorized commercial resale purposes.
• Place bogus or frivolous orders with intent to reject upon delivery.
• Interfere with or compromise the security, infrastructure, or performance of the website.
• Harass, abuse, or mistreat store staff or delivery personnel.

9 Limitation of Liability & Force Majeure

To the maximum extent permitted by Indian law, Makkal Star Supermarket shall not be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our services. We shall not be held liable for delivery delays or failures arising from causes beyond our reasonable control (force majeure events such as extreme weather, natural disasters, strikes, road closures, or network failures).

In all events, our total aggregate liability for any claim shall not exceed the actual invoice value of the order in dispute.

10 Governing Law & Jurisdiction

This Agreement and all transactions through our platform shall be governed by and construed in accordance with the laws of the Republic of India. Any disputes, claims, or controversies arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of the competent courts in the state of Tamil Nadu, India.