Privacy Policy

1 Introduction & Scope

This Privacy Policy describes how Makkal Star Supermarket ("we", "our", or "us"), having our operating store located at Makkal Star Supermarket, Kumbakonam Main Road, ICICI Bank near, Sethiyathope -608702, collects, stores, processes, and protects your information when you visit our website, place online grocery orders, or use our services.

By accessing our website or registering an account, you consent to the data collection and usage practices described in this Privacy Policy. If you do not agree with any terms herein, please refrain from using our online services.

2 Information We Collect

We only collect information necessary to fulfill your grocery orders and provide exceptional customer support:

• Personal Identity Information: Your full name, mobile phone number, and email address provided during account creation or checkout.
• Delivery & Location Details: Street address, landmark, building/flat number, postal pincode, and optional GPS coordinates used exclusively to dispatch and deliver your groceries.
• Order & Transaction Records: Items purchased, quantities, total billing amounts, delivery instructions, and date/time of orders.
• Payment Information: We support online payments via UPI, Credit/Debit cards, and NetBanking through our RBI-authorized payment gateway partner (Razorpay). We do not store, process, or have access to your sensitive banking credentials, CVV, or card PINs on our servers. All transactions occur in a PCI-DSS certified environment.
• Technical & Log Data: IP address, browser type, device information, and session cookies collected automatically to ensure website performance and security.

3 How We Use Your Information

4 Information Sharing & Disclosure

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We share your information only under the following strict conditions:

• Authorized Delivery Personnel: Our delivery executives receive only your name, delivery address, contact number, and order items necessary to deliver your groceries.
• Payment Gateway Partners: Information required to process financial transactions securely through Razorpay in accordance with RBI regulations.
• Legal & Regulatory Compliance: If required by Indian law, judicial summons, or governmental authorities to comply with statutory legal processes.

5 Data Security & Protection

We implement industry-standard physical, electronic, and procedural safeguards to protect your personal information:

• All communications and checkout processes are protected with 256-bit SSL encryption (HTTPS).
• Access to customer records is strictly restricted to authorized staff who require it to process orders.
• Passkeys and passwords are encrypted using one-way cryptographic hashing algorithms.

6 Cookies & Local Storage

Our website uses standard HTTP session cookies and local storage exclusively to keep you signed in, preserve your shopping cart contents as you browse, and maintain security tokens (CSRF protection). You can choose to disable cookies in your browser settings, though doing so may limit your ability to add products to the cart or complete checkout.

7 Your Privacy Rights

You have the right to:

• Review and edit your profile details, phone number, and saved delivery addresses through the Profile section.
• Request an export of your order history or personal data stored on our system.
• Request closure of your account and deletion of associated data by contacting customer support.

8 Grievance Redressal Officer

In accordance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, the designated Grievance Officer for consumer complaints is: